Emergencies always seem to occur on Fridays and weekends, and true to form, a panicked customer called about a power outage to a significant portion of a college campus on a Friday morning. It seemed likely to be a 4,160 volt cable or unit substation problem, so we pulled two technicians away from an acceptance testing project and got them on …
May 2020 was a difficult month for our nation, and 2020 is certainly shaping up to be a difficult year. As essential service providers, many in our industry were called upon to maintain or continue building the nation’s infrastructure. We all understand and appreciate that hospitals, emergency services, government facilities, manufacturing, and even residences could not function without power, and …
I was awakened by a phone call at 3:30AM on a recent Saturday morning and somehow cleared my voice well enough for the customer to understand we would mobilize a technician ASAP to troubleshoot flooding at one of his campus buildings. By 4:15AM, our technician was on site with campus electricians discussing a situation involving the physical education building at …
As I drove toward the office one morning, it occurred to me that we were due for an emergency call. I was about to text a colleague (hands-free voice recognition) when the phone rang. Soon I rerouted the navigation system and I was off to the races! Along the way, I notified the office and called a technician to assist …
It’s very exciting to kick off the first “In the Field” column. Consistent with this NETA World edition’s theme, an article on communications seemed fitting. As I write this, I realize I assumed the “communications” theme was related to interpersonal communications, but I didn’t communicate well enough to clarify that the theme is probably related to equipment communications such as …