NFPA 70B: The Resurgence of the Electrical Maintenance Program

Mose Ramieh, CBS Field ServicesColumns, In the Field, Winter 2023 Columns

Numerous articles have been written about NFPA 70B in recent months following the recommended practice becoming a standard. All this chatter and renewed interest is coming from the perception — and rightfully so — that failure to perform minimum electrical maintenance could lead to OSHA fines. I’d like to believe that facilities that did not previously have an electrical maintenance program will now create one out of compliance. Furthermore, I hope this desire for compliance will lead to an observation that the facility has fewer failures and unplanned outages. Then long-neglected facilities will reach the pinnacle of ongoing commitment to electrical preventive maintenance (EPM) and its benefits for reliability, safety, and lower cost of operation by preventing unplanned downtime.


For a long time, I have used a phrase that’s more popular in the physical exercise community: Any activity is better than inactivity. When I have been asked over the years, “What should I be doing for maintenance?” my response has been consistent: “If you only have $1 to spend, spend it on an IR survey.” This is the most basic of all the services a NETA service company can offer. It is a powerful tool with many benefits that can sometimes go unappreciated. 

One of my earliest lessons in the importance of thermographic surveys occurred at a hotel. As a young technician and newly certified thermographer, my assignment was to perform an IR survey on equipment as directed by the client. Things went well as we scanned all the primary service entrance equipment and other portions of the power systems that the client felt were critical. Unfortunately, the list of what was deemed critical didn’t include a motor control center (MCC) in the penthouse. Fast forward a few short weeks to when the hotel suffered a failure in that same MCC. 

This failure not only destroyed the bucket (Figure 1), which had a loose connection, but it also created an arc fault that burned bus work inside the gear in half, thereby rendering the entire MCC unsalvageable. 

Figure 1: This motor control center was destroyed by a loose connection that became an arc fault.

At this point, the criticality of the gear became glaringly obvious. This MCC was the source of power for the hot-water heating system. Imagine the difficulty created when an entire hotel of guests had no hot water for their morning showers. It resulted in a difficult conversation for myself and the facility engineer, and it was a valuable lesson: Never leave a job site until every reasonable attempt has been made to scan everything inside the facility.

A second benefit of thermographic inspections is that other NEC violations and safety hazards can be found even in equipment without a thermographic issue. For example, a fuse that is replaced with a short section of copper pipe or a set of jumpers installed (Figure 2) by a well-intentioned, but reckless, electrical contractor can create a major safety issue. 

Figure 2: Jumpers installed to the line and load side of a breaker created a safety hazard.

Yes, that picture was taken inside a facility; it was not staged. After immediately bringing this to our customer’s attention, we heard a story of how this particular breaker had been tripping repeatedly, causing unacceptable outages. The fix, which I’m sure was never openly discussed, was to install jumpers from line to load and effectively eliminate the breaker. This has been a powerful lesson as to the importance of always testing for the absence of voltage after opening a breaker and before beginning work.

Why Is My Main Switch Opening?

Facilities that seldom do maintenance could experience unexpected operations of protective devices after proper maintenance is completed. One such example was a bolted pressure switch at a plant we serviced. Many technicians have experienced a moment of dread when you push the trip button on a Pringle switch with all of your might and nothing happens — the switch doesn’t open. When this happens, you know you will probably not be going home early.

But it happens, and we all know it’s a possibility anytime we work on a bolted pressure switch of any type. The solution then revolves around penetrating oil, some patience, and the occasional tug-of-war with a strap to pull the switch open. Please note that this work must always be performed on equipment in an electrically safe condition. With any luck after a good bit of cleaning and proper lubrication, the switch typically can be restored to operational status and closes properly. It is while following this type of repair that a new form of problem can occur.

After the maintenance and repair of a Pringle switch, our client called us in a panic. The switch had opened unexpectedly and could not be reclosed. They wanted us on site right away to close the switch and determine the reason it had opened. As I drove up to the plant, I noticed that many buildings in the surrounding areas were also in the dark. As it turned out, the local utility had lost power, and the undervoltage relay associated with the switch had done its job and opened the switch. I explained to the client that the system had worked properly and that once the utility was restored, we would be able to close the switch. To roughly quote the property manager, “We have had numerous utility outages over the years and never needed to reclose the switch!” Stuck switches are a great opportunity to discuss the importance of maintenance to avoid the normalization of deviation with your client. Once a switch is functioning mechanically, it is important to verify and demonstrate the ground fault and undervoltage/loss of phase relay operations for your customer.

There Must Be a Reason for This Low Reading

Two jobs come to mind where a simple test resulted in finding a major issue that wasn’t directly associated with our scope of work. The scope of work involved testing WLI-style medium-voltage air switches. In the standard procedures I have used over the years, disconnecting the incoming feeder cable is not part of the work. My thoughts are that disconnecting the cable adds unnecessary time and additional risk to the job (human performance issues to get them bolted back up). 

Instead, test the switch with the cables connected. If it meets the minimum value required by ANSI/NETA MTS–2023, Standard for Maintenance Testing Specifications for Electrical Power Equipment and Systems, move on. Note: This method requires communication and flagging of the opposite cable ends for safety.

Utilizing this method on these two jobs, we noted insulation resistance readings on one phase of the switch on the incoming cable side that were well below the recommended values in ANSI/NETA MTS. When this occurs, you must disconnect the cable to determine whether the issue is the switch or the cable/upstream equipment. 

As you might imagine, the low reading followed the cable and connected upstream equipment; it was not a problem at the switch. At this point, valuing the client and wanting to ensure the issues were found, it made sense to present this information to the client and request permission to test additional equipment that was outside of the original scope of work. With approval from the client for the additional work, we disconnected the cable at the next termination point upstream. With the cable isolated, we tested the cable only to learn that the cable was not the source of the problem. 

Figure 3: Evidence of partial discharge was not visible until the insulator was removed.

In both cases, our troubleshooting attention turned to the main switchboard. We tested the gear to confirm it was on the gear side. It was. Initial inspection revealed no evidence for the low reading, so we began the work of taking things apart. All of this time and work to isolate the issue now paid off as boots were removed and stand-offs were unbolted from bus work to reveal partial discharge and corona damage (Figure 3 and Figure 4). One simple test and the tenacity to chase down a failing reading headed off a potentially catastrophic failure. 

Figure 4: Corona damage on the bus work and insulating boot made identifying this issue easier to spot.

In both of these situations, the main gear at the facility would have been directly impacted. The result could have been as simple as a single breaker tripping or a bigger issue that impacted the entire gear line. The primary takeaway is that it requires time and more energy than this story implies to perform extra work to get to the kernel of the issue. It’s finding issues of this nature that get labeled, “It paid for the whole outage.” 

One final note on medium-voltage air switches: Being observant and wondering why something looks out of the ordinary is what makes a technician truly qualified. Many facets of our industry are objective and can be tested for passing and failing results. Many more become subjective and can be missed during testing. For example, Figure 5 shows a medium-voltage air switch with small burn marks at the base of the insulator. 

Figure 5: Partial Discharge Evidence on WLI-Style Switch

While all test results might pass on this switch, a qualified technician would recognize this as evidence of partial discharge, which is often related to moisture building up in the switch and typically is directly related to the failure of the space heater in the gear. Left uncorrected, this seemingly minor issue can cascade into violent failure. Be vigilant during your routine inspections.


For over 26 years. I have been an advocate for facilities of all types to perform maintenance of their electrical systems. Over those years, I have been amazed by the number of facilities that wouldn’t perform maintenance. “Our system is too small; we are lightly loaded,” or “Our production schedule or budget won’t allow for maintenance,” have been common statements. 

In our own lives, we recognize the benefits of maintenance. Change the oil in your car; fix that small water leak on the toilet in your house. It’s the adage of pay me now or pay me later. In my experience, it was rare to get a call about a failure from facilities that did some form of regular maintenance — acts of nature were the unavoidable exception. 

As I reflect on all those years of maintenance activities, I wonder how many tens of millions of dollars we saved our clients by providing electrical preventative maintenance and preventing unplanned downtime. More important to me, and more difficult to quantify, is how much safer the working environment has been for those who interact with power system equipment. Engage your clients and be the advocate for change and continuous improvement of their electrical maintenance program. 

Mose Ramieh is Vice President of Business Development at CBS Field Services. A former Navy man, Texas Longhorn, Vlogger, CrossFit enthusiast, and slow-cigar-smoking champion, Mose has been in the electrical testing industry for more than 25 years. He is a Level IV NETA Technician with an eye for simplicity and utilizing the KISS principle in the execution of acceptance and maintenance testing. Over the years, he has held positions at four companies ranging from field service technician, operations, sales, business development, and company owner. To this day, he claims he is on call 24/7/365 to assist anyone with an electrical challenge. That includes you, so be sure to connect with him on the socials.