This issue of NETA World’s “Insight and Inspiration” series features Stephanie Patterson, Senior Manager, External Training & Partnerships, at Qualus. Patterson leads the strategy, development, and execution of training programs that support industry professionals, clients, and partner organizations. Her responsibilities include managing training initiatives, building and maintaining strategic partnerships, identifying new training opportunities, and ensuring the delivery of high-quality learning experiences that align with industry standards and business objectives. Recently elected to the NETA Board of Directors, Patterson has become a passionate advocate for lifelong learning, mentorship, and attracting the next generation of talent into the profession.
NW: Your career has taken you from operations into workforce development and training. How did that journey unfold?
Patterson: My career has been shaped by a variety of experiences, but one of the most influential was starting as an Operations Specialist. That position gave me exposure to nearly every aspect of the business. I worked alongside technical personnel, account managers, clients, and company leadership, which allowed me to understand how the electrical power industry functions beyond the work performed in the field.
That operational foundation became incredibly valuable as I transitioned into training and workforce development. Because I understood the day-to-day realities our employees and customers face, I was better able to identify the skills professionals need to succeed and the importance of providing meaningful learning opportunities throughout their careers.
Over time, I realized what I enjoyed most wasn’t simply supporting projects—it was helping people grow. Today, I have the privilege of leading training initiatives that connect industry professionals with educational opportunities, strategic partnerships, and workforce development programs that strengthen our industry for the future.
NW: What keeps you passionate about this profession?
Patterson: Knowing that education has a direct impact on people’s careers is what motivates me every day. Whether someone is attending their first seminar, preparing for a certification, or stepping into a leadership position, learning opens doors.
Our industry is constantly evolving, and that creates tremendous opportunities for professionals who are willing to continue developing their skills. Being able to play even a small role in someone’s professional journey—and seeing the confidence they gain along the way—is incredibly rewarding.
NW: You became involved with NETA relatively early in your career. Did you ever imagine you would one day serve on the Board of Directors?
Patterson: Not at all. I first became involved as the Technician Representative because I wanted to contribute and learn from others in the industry. At that point, I certainly wasn’t thinking about serving on the Board.
As my involvement with NETA grew, so did my appreciation for the organization’s mission and the people behind it. Serving on the Board is an incredible opportunity to help shape initiatives that support education, workforce development, and the future of the profession. It’s both an honor and a responsibility.
NW: What has surprised you most about your experience with NETA?
Patterson: The sense of community. People certainly recognize NETA for its technical excellence and industry standards, but what has impressed me most is the willingness of members to collaborate and share knowledge. Throughout my committee work, I’ve had the opportunity to work with professionals who genuinely care about improving the industry and helping others succeed.
That collaborative culture has reinforced something I’ve always believed—that our greatest progress happens when experienced professionals invest in the next generation.
NW: You’ve spoken often about mentoring and professional development. How important have mentors been throughout your own career?
Patterson: I’ve been incredibly fortunate to learn from many people over the years. Some were formal mentors, while others were colleagues and leaders who took the time to share their experience, encourage me, or simply answer questions.
One lesson that has stayed with me is that leadership isn’t about having all the answers. It’s about listening, continuing to learn, and creating opportunities for others to succeed.
I’ve also learned that many of the best opportunities in my career came through relationships that were built over time. Our industry is filled with professionals who are remarkably generous with their knowledge, and I believe we all have a responsibility to pay that forward.
NW: What do you see as one of the biggest challenges facing the electrical testing industry today?
Patterson: Developing the next generation of skilled professionals. Demand for reliable electrical infrastructure continues to grow, but attracting and preparing enough qualified people remains one of our greatest challenges. That’s why education, mentorship, and workforce development have become such important priorities.
We need to continue creating awareness of the rewarding career opportunities available in this industry while making it easier for people to access high-quality training and professional development throughout their careers.
NW: How can NETA continue to remain relevant for technicians and electrical testing professionals?
Patterson: We need to continue to prioritize education and adaptability. Technology is changing rapidly, and our profession has to evolve with it. NETA’s strength has always been its ability to provide trusted technical standards while also responding to emerging industry needs.
As long as we continue investing in education, embracing new technologies, and communicating the value of those resources, NETA will remain an essential organization for professionals at every stage of their careers.
NW: What advice would you offer someone considering a career in electrical testing?
Patterson: Stay curious and take advantage of every opportunity to learn. Build a strong technical foundation early, but don’t underestimate the value of networking and mentorship. Some of the most important lessons you’ll learn won’t come from a classroom—they’ll come from experienced professionals who are willing to share what they’ve learned.
I’d also encourage young professionals not to be afraid to step outside their comfort zone. Every role has something to teach you, and the experiences you gain along the way often prepare you for opportunities you never imagined.
Above all, remember that learning doesn’t stop once you enter the profession. The people who continue asking questions, seeking new experiences, and investing in their own development are the ones who will make the greatest impact.